Sales and customer response
Enquiries arrive on WhatsApp and Facebook faster than anyone can answer them.
Urbanite Enterprise · AI consultancy, Petaling Jaya
Paid diagnostic, not a sales call
Stop paying for the same work twice.
Claims typed by hand, then checked by hand. Enquiries read today, answered tomorrow. If you own the process, a three-hour paid diagnostic finds the costliest step and says in writing whether AI is the fix.
Request the diagnostic
Prefer to message? WhatsApp Azhari directly. wa.me/60133682702
Three hours
on site or on a call
Five working days
to written findings
RM 1,500
no obligation beyond it
Findings note
Specimen. Fictitious company.
A furniture distributor (fictitious) · Quotation turnaround
- A quote takes 25 minutes of work and waits two days.
- Prices are checked across three separate lists.
- Bottleneck: every discount waits for one approver.
Verdict: Not AI first. Fix the approval rule; then AI can draft the quote.
Process examined
Request to quotation sent, walked with the sales coordinator.
Where the time leaks
Stock is confirmed by phone. Each quote is retyped from a spreadsheet into a template. Revisions start from blank.
The bottleneck
Any discount needs the owner's approval, given in one batch each evening. Quotes wait here, not in the work.
Is AI the fix?
Approval: no. Set a discount band the sales team may approve within; the owner sees only exceptions.
Drafting: yes, once prices sit in one list. A draft tested in the session took about four minutes.
Recommended next step
Set the band this week. Re-measure after one month; scope a drafting build only if turnaround is still over one day.
What it would not solve
Supplier lead times, and pricing for custom orders. Those stay with people.
Build and run cost: given in every real note, withheld on this specimen.
Specimen. Fictitious company.
In brief
The Urbanite AI diagnostic is RM 1,500: three hours on the process that costs you most, then a written findings note within five working days that names the bottleneck, recommends the fix and says what it would cost to build and run.
- For whom
- Owners who decide and can approve RM 1,500 on their own. Also for function leads in larger organisations and people arranging training.
- Where
- Urbanite works with businesses in Kuala Lumpur, the Klang Valley and Selangor, in your office or on a call.
- How to start
- Request the diagnostic. A short form, and one working day to a reply on WhatsApp.
Built for the owner who decides, and has no time to evaluate AI.
I own the business
You own a costly process, and you can approve RM 1,500 on your own.
You run a Malaysian business, whether the team is ten people or seventy. You have tried a chatbot or a template and it did not stick. The diagnostic starts with the process that costs you most and stops there.
Finance and claims
Receipts, card slips and claim forms are still keyed in and cross-checked by hand.
Also for:
I lead a function in a larger organisation
You lead a function inside a larger organisation, most likely on Microsoft 365. Your team holds licences it has not turned into working hours. The diagnostic maps one executive workflow and shows what the tools you already pay for can carry.
I am arranging training
You need your people to use AI properly, not just to have seen it. Urbanite delivers HRDC-claimable AI training days through AITraining2U and designs in-house programmes.
Work that ran on real data, not on a demo.
Built so far for sales and customer response, and for finance and claims.
Sales and customer response
Thirteen enquiries classed as genuine homeowners in roughly four weeks, no paid promotion.Measured
For a Malaysian solar installer, Urbanite built and ran an AI engine that qualified Facebook enquiries and handed each one to the sales team over WhatsApp.
- Tooling cost, on the budgeted figure, worked out at roughly RM 11 per genuine homeowner lead.Budgeted
Finance and claims
One claimant's full monthly claim, 11 expenses and 15 documents, processed end to end.Measured
For a Malaysian services company, Urbanite built a pipeline that reads every claim page twice, pairs card slips to their receipts, and routes any disagreement to a person instead of guessing.
- On the run graded against a hand transcription, all 58 checked fields matched.Measured
- Typically about two and a half minutes to run the whole monthly claim.Measured
Paid AI trainer for AITraining2U.
Urbanite delivers hands-on Claude workshops for Malaysian corporate learners through AITraining2U, an HRDC-registered provider.
The Urbanite AI diagnostic: three hours, one written answer.
The Urbanite AI diagnostic is RM 1,500: three hours on the process that costs you most, then a written findings note within five working days that names the bottleneck, recommends the fix and says what it would cost to build and run.
A build priced before the problem is understood is a guess with a signature on it.
Every engagement starts here, including the ones that become builds. Urbanite does not quote a build without it.
Hour one
We sit with the person who does the work today and walk the process end to end, in your office or on a call.
Hour two
We trace where the time goes, where the errors enter, and which step gates the rest. We look at your actual files, not a description of them.
Hour three
We test the two or three candidate fixes against your data, live, so the recommendation rests on something you watched happen.
What you receive
A written findings note within five working days, covering:
- The bottleneck named
- The fix recommended
- What it would cost to build and run
- What it would not solve
If the honest answer is that AI is not the fix, the note says so.
What it is not
It is not a sales call. It is not a free consultation with a proposal attached. It is not a build.
RM 1,500, invoiced to your company by Urbanite Enterprise.
Findings note
Specimen. Fictitious company.
Process examined
Request to quotation sent, walked with the sales coordinator.
Where the time leaks
Stock is confirmed by phone. Each quote is retyped from a spreadsheet into a template. Revisions start from blank.
The bottleneck named
The bottleneck
Any discount needs the owner's approval, given in one batch each evening. Quotes wait here, not in the work.
The fix recommended
Is AI the fix?
Approval: no. Set a discount band the sales team may approve within; the owner sees only exceptions.
Drafting: yes, once prices sit in one list. A draft tested in the session took about four minutes.
Recommended next step
Set the band this week. Re-measure after one month; scope a drafting build only if turnaround is still over one day.
What it would not solve
What it would not solve
Supplier lead times, and pricing for custom orders. Those stay with people.
Build and run cost: given in every real note, withheld on this specimen.
Specimen. Fictitious company.
The person you will actually be working with.
Urbanite Enterprise is run by Azhari A Razak, an engineer turned dealmaker and AI systems builder. He spent nineteen years in Malaysian telecommunications, from restoring submarine cables to negotiating large commercial contracts, before building AI systems for businesses full time in 2026. He holds four AI credentials earned in 2026, one of them assessed and independently verifiable, and teaches as a sessional academic at an Australian university's Malaysian campus. He does the diagnostic himself, and he does the build himself.
Before you ask.
- Is this a sales call?
- No. It is paid work with a written result. If a build follows, it is quoted separately and only if the findings justify it.
- What if AI is not the answer?
- Then the note says so, and you have spent RM 1,500 to avoid spending far more.
- Do I need to prepare anything?
- Only the person who does the work today, and access to the files they actually use.
Request the diagnostic.
A short form, and one working day to a reply on WhatsApp.
Urbanite works with businesses in Kuala Lumpur, the Klang Valley and Selangor, in your office or on a call.
RM 1,500. Written findings within five working days. No obligation beyond it.
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Prefer to message? WhatsApp Azhari directly. wa.me/60133682702
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